At Twinkle Toes, customer satisfaction is our top priority. This Cancellation & Refund Policy outlines the conditions under which you can cancel orders and request refunds for purchases made on our website.

1. Order Cancellation

• Before Dispatch: You can cancel your order within 24 hours of placing it or before the order has been dispatched, whichever is earlier. Please contact us at hello@twinkletoesindia.com or call 04254-452331 to initiate cancellation.
• After Dispatch: Once your order has been dispatched, cancellation requests cannot be processed.

2. Refund Policy

Refunds are applicable under the following conditions:

• If the product you received is damaged, defective, or incorrect.
• If your order is canceled before dispatch.

Note: Refunds will not be processed for products that show signs of use or tampering.

3. Process for Refunds

• Submit your refund request via email at hello@twinkletoesindia.com or call us at 04254-452331.
• Attach proof of purchase (order number, receipt) and photographic evidence for damaged or defective products.
• Our team will verify your request and confirm eligibility within 7 business days.
• Approved refunds will be processed within 5-7 business days via the original payment method.

4. Return Shipping

For returns due to damaged or incorrect products, we will arrange for the return shipping at no cost to you. For all other cases, return shipping charges will be the responsibility of the customer.

5. Non-Refundable Items

• Gift cards, vouchers, and promotional items.
• Products purchased during clearance sales or with “No Return, No Refund” tags.

6. Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please reach out to us:

Twinkle Toes
No.212-E, Kovai to Ooty Main Road, NH181, Mettupalayam
Coimbatore – 641301, Tamil Nadu
Phone: 04254-452331
Email: hello@twinkletoesindia.com

Thank you for choosing Twinkle Toes for your shopping needs. We value your trust and aim to provide a seamless shopping experience!